COMMITMENT |
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Early Customer ContactWe know that early and timely assistance is important, and will contact you promptly to understand your needs. |
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Customer PrivacyWe take your privacy seriously. We may record our calls with you for coaching purposes and we will let you know when this happens. |
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Ongoing Customer CommitmentWe will speak to you regularly to ensure we can help you when you need it. |
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First Call ResolutionWe will make every effort to resolve your query the first time you call. |
SUPPORT |
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Customised InteractionWe will communicate with you the way that best suits you. |
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Connect Customers to Support ServicesWe look at all options to help people get their lives back. |
FEEDBACK |
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Seek Customer FeedbackYour feedback is important to us and helps us improve our services. |
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Learn from FeedbackWe take your feedback seriously, and use it to continually review our services and improve your experience with us. |
COMMUNICATION |
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Customer Service Response TimeWe know your time is important. We will always respond to your queries as soon as possible and let you know if we need longer. |
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Quality Customer InteractionWe know the claims experience can be complicated. We will help you understand each step and what it means for you. |