Who we are

Our approach

Key differentiators of the HEM workers compensation service model include:

Skilled professionals

Receive advice and support from our specialists. With backgrounds in allied health and / or hospitality, our skilled team have a profound understanding of the issues that affect your workplace.

Integrated accounts and underwriting

HEM has an integrated account management and underwriting team with a principal point of contact.

Outstanding claims results

Our injury management and return to work (RTW) rates are industry leading. HEM provides benchmark work health and safety support that focuses on expert advice, member benefits and reduced claim costs.

A dedicated case manager

It’s easy to get the help you need when you have a dedicated case manager as your guide. Your dedicated case manager will manage all claims for your Hotel from initial notification through to closure.

Risk management specialists

When it comes to managing complex or high-risk claims, our dedicated team of risk management specialists provide the support and expertise you need.

Work Health and Safety (WHS) specialists and tools

Improve your work health and safety (WHS) knowledge through the use of our online tools and access to our team of WHS specialists.

Client-specific and flexible

Your direct feedback is encouraged, it helps us to adapt our services to meet your needs. We gather feedback from AHA NSW / TAA NSW and directly from you via the net promoter score and your direct interactions with our account managers, case managers and WHS specialists.