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Bushfire Crisis support

Bushfires are having a devastating impact throughout Australia. Many of our customers – injured workers and employers – are affected. We will continue to provide support and care during this difficult and stressful time.

The HEM team have been contacting impacted workers and employers to offer assistance. We will continue to ensure workers are paid as usual and work with our customers to identify solutions when access to their GP or treating health practitioner is not possible, and/ or claim-related paperwork is delayed. For help and advice please contact your case manager or contact us.
We will also assist employers whose businesses have been impacted and may be unable to pay their injured workers. For help and advice, please contact your case manager or account manager.

Air quality

Due to the smoke from bushfire-affected areas, air quality in some regions are at levels rated as hazardous or very poor.
Employers need to provide a safe and healthy workplace for their workers and this includes the potential impact of smoke haze. You can monitor the air quality in your area:

Victoria – EPA Victoria

South Australia – EPA South Australia

NSW – Department of Planning, Industry & Environment

ACT – ACT Health

Emotional support

It is normal for a distressing or frightening event to affect people physically, mentally and emotionally. The impact can be felt weeks or months after the event. In addition to talking to your case manager, you can seek help from these organisations:

  • Lifeline on 13 11 14
  • Beyond Blue on 1300 22 46 36
  • Kids Helpline (for young people, aged to 25 years) on 1800 551 800 or Parentline on 13 22 89
  • MensLine Australia on 1300 789 978
  • Suicide Call Back Service on 1300 659 467

Your employer may also have an Employee Assistance Program where you can support.