Who we are

Specialised insurance for the hospitality industry

Hotel Employers Mutual (HEM) is a trading entity of Hospitality Employers Mutual Limited, which is a joint venture partnership between EML, the Australian Hotels Association NSW (AHA NSW), and ClubsNSW.

HEM is an industry specific specialised workers compensation insurer licenced by APRA & SIRA providing workers compensation insurance to the hospitality industry in NSW.

As a recognised industry leader in workers compensation management services, HEM is dedicated to working with Hotels to reduce premiums through injury prevention services and proactive claims management.

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We are a team of specialists, qualified to understand your needs

Many of our team have backgrounds in hospitality and / or allied health, giving us the specialist skills and expert knowledge to deal with industry specific issues. We share a mission to create positive outcomes for employers and injured workers alike.

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Case Studies

Explore our case studies. They will provide you with an insight into how HEM supports employers and workers, just like you. We help people get their lives back.

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See what our customers have said about us.

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The Customer Experience

Our Customer Commitments and Service Standards provide us with a national standard of service delivery that ensures our customers, who are at the heart of our business, understand how important they are to us. We use customer feedback to improve our services and ensure our customers’ expectations are being met.

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