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Privacy Statement

Hospitality Employers Mutual Ltd is the insurance company licenced to insure Accommodation Hotels, Pubs, Taverns and Bars through its operating division Hotel Employers Mutual (HEM).

At Hotel Employers Mutual, we are committed to protecting your privacy and providing a secure online experience. The following documents provide more information about the Privacy Policy and Statement in accordance with the Privacy Legislation applicable from March 2014.

  • To download a copy of Hospitality Employers Mutual Corporate Privacy Statement click here
  • To download a copy of Hospitality Employers Mutual Corporate Privacy Policy click here

In addition we also sometimes seek information from our web users to provide data and services that users may request, and this statement of privacy explains data collection and use in those situations.

By using this site, you consent to the data practices described in this statement.


HEM collects personally identifiable information, such as names, e-mail addresses and phone numbers when we are fulfilling web user requests for information or a service.

HEM will record an email address if a message is sent via email. We will not use your email address for any other purpose and will not disclose it without your consent.

If a user uses the online forms, for example, to complete an enquiry, referral or ‘lodge a claim’ the information provided online will only be used for the purpose for which you have provided it and will not be added to a mailing list.

Information about your computer hardware and software is automatically collected and may be shared with other websites within the EML Group of websites. This information can include: your IP address, browser type, domain names, access times, and referring website addresses.

This information is used by HEM for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the site. This information is not specific to an individual and is used for system administration purposes, as well as statistical analysis about how the site is used.


We will use information about users for three primary purposes:

  • To help users quickly find services or information on the Hotel Employers Mutual website.
  • To help us create and deliver relevant content for users.
  • To alert users to updated information and other new services from HEM.

Except as otherwise described in this statement, personal information you provide on this site will not be shared outside of HEM without your permission.


The HEM website uses “cookies” to help personalise a user’s online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page.

To ensure that we are publishing content our employer members, workers and industry stakeholders need and want, HEM website collects aggregated site-visitation statistics using cookies. We do not track individuals’ use of the site.

Comments or complaints can be passed on by:

Contacting the relevant department
Completing a comments and suggestions form or a complaints form.