Policy Services

New policy documents

• Workers compensation policy application form

  Complete this form if you would like to take out a new workers compensation policy.
  Hotel Employers Mutual Form – Employers Insurance Proposal – Accommodation

• Workers compensation policy application form – pubs, bars, and taverns

  Complete this form if you would like to take out a new workers compensation policy.
  Hotel Employers Mutual Form – Employers Insurance Proposal – Pubs, Bars & Taverns

• Terms and conditions

  Outlines relevant definitions and conditions within the policy.
  Hotel Employers Mutual – Employers Insurance Policy

Ongoing service documents

• Direct debit request

  This document provides details of the direct debit request arrangements made between an employer and HEM.
  Hotel Employers Mutual Form – Direct Debit Request Service Agreement

• Service standards

  Hospitality’s generic service standards for insured employers.
  Hospitality Employers Mutual – Service Level Commitment to Insured Employers

• Customer service framework

  Includes information on our service level commitment and feedback processes including complaints, comments and compliments.
  Hospitality Employers Mutual – Customer Service Framework

• Wage reimbursement schedule

  A commitment by the employer and insurer to process wage reimbursements on a schedule.
  Hotel Employers Mutual Form – Wage Reimbursement Schedule (WRS) Agreement

• Certificate of currency request

  Complete this form to request a certificate of currency.
  Hotel Employers Mutual Form – Request for Certificate of Currency and Statement of Wages

• Request a review of renewal premium

  Employers can request a review of the calculated renewal premium.
  Hotel Employers Mutual – Employer Premium Review Process