Useful resources
New policy documents
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Workers compensation policy application form
Complete this form if you would like to take out a new workers compensation policy.
Hotel Employers Mutual Form – Employers Insurance Proposal – Accommodation -
Workers compensation policy application form – pubs, bars, and taverns
Complete this form if you would like to take out a new workers compensation policy.
Hotel Employers Mutual Form – Employers Insurance Proposal – Pubs, Bars & Taverns -
Terms and conditions
Outlines relevant definitions and conditions within the policy.
Hotel Employers Mutual – Employers Insurance Policy
Ongoing service documents
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Direct debit request
This document provides details of the direct debit request arrangements made between an employer and HEM.
Hotel Employers Mutual Form – Direct Debit Request Service Agreement -
Service standards
Hospitality’s generic service standards for insured employers.
Hospitality Employers Mutual – Service Level Commitment to Insured Employers -
Customer service framework
Includes information on our service level commitment and feedback processes including complaints, comments and compliments.
Hospitality Employers Mutual – Customer Service Framework -
Wage reimbursement schedule
A commitment by the employer and insurer to process wage reimbursements on a schedule.
Hotel Employers Mutual Form – Wage Reimbursement Schedule (WRS) Agreement -
Certificate of currency request
Complete this form to request a certificate of currency.
Hotel Employers Mutual Form – Request for Certificate of Currency and Statement of Wages -
Request a review of renewal premium
Employers can request a review of the calculated renewal premium.
Hotel Employers Mutual – Employer Premium Review Process