Complaint form

(req) = required information

Please tell us if you are:
Your details:
Do you have one of the following?

Please provide reference number details

  • -
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Which of the following services is your complaint about?
Please tell us the details of your complaint:
Have you raised the matter with the staff member/department concerned?

If yes,

Is there anything that makes it difficult for you to pursue your complaint, for example, English is not your first language?
Would you like your details to remain confidential?

We will send you an acknowledgement within five working days of receiving your communication. We will tell you who will be responding to your complaint and how long it will take to send you a full reply. We try to respond quickly and reply within 20 working days.

Privacy statement

Hotel Employers Mutual and its subsidiaries respect your right to privacy and value the trust you place in us to handle your personal and sensitive information. The information you have provided will be used for the purpose for which your have provided it. You may access the information we have collected, if we have retained it, by contacting the relevant department.